FAQ

Q. How do purchase my order on the site?

      To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.



Q. What are the payment methods available?
       Dirran Organic offers various kind of Payment Methods as shown below :


      1. Online Payment (Credit Card / Dibet card)
      Via Paypal (Visa or Mastercard / American Express / Paypal Funds) 
     Via Ipay88 (Visa or Mastercard / Internet Banking)
<<OR>>  Via MOLpay (Visa or Mastercard / Internet Banking) (Please choose only one method,removed unwanted option)


      2. Invoice / Cheque / Offline Bank Transfer

      Bank : Malayan Banking Berhad (Maybank)
      Bank Account : 712044002082
      Account Name : SWB MY SDN BHD

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total amount you have paid :
Your Order No :

You may scan and email us the above info to Email Address : [email protected]

Note: Your purchased products will not be delivered until we have this confirmation.


 

Q. When will I be charged?

       Payment is charged immediately after security checks from your bank issuer and Captiva have been authorized.

 

Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

 

Q. What is the product's transaction currency?
       All products transaction currency will be done in MYR.



Q. How long does the delivery usually takes?
     
 For Malaysian Customers, you will receive the products within 3-4 days. As for overseas customers, it will take about 5-10 days to the product to arrive at           your doorstep.

 

Q. Which courier service you are using?

       For Malaysia we are using Pos Laju or DHL. For overseas we are using FedEx.

 

Q. Where does the brand Dirran Organic come from?

      Our brand Come from USA.

 

Q. Where is your product manufactured?

        In Malaysia under license and supervisor USA

 

Q. Is the product HALAL?

      YES, all Our products are HALAL

 

Q. Is your product Natural?

       YES, all product ingredients are Organic and Natural.

 

Q. Are your products SAFE?

      Of Course! Our product has been tested in the US and is certified. + Malaysia

 

Q. Your products are suitable for which skin type?

      Our products are suitable for all skin types because our product is organically made with no chemical, so user doesn't have to worry when using it If you have an allergy to certain ingredients, we highly recommend that you read our product’s ingredients          carefully before you purchase it.

 

Q. What’s the age range that can be used for your product?

       Our products are targeted to 18-65 years old customers because our skin should be taken care from a young age and to be maintained while we age if you want to have a beautiful, smooth and healthy skin.

 

Q. Is this skincare only suitable for women?

       Of Course Not! Our skin cares can be used by men or women. Everyone is welcome to use our products as your daily skincare routine.

 

Q. How can I check the feedback from other customers?

       Feedbacks can be found through our official social media pages which is on Instagram and Facebook.


Q. I still have doubts!
      Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to [email protected] for us to clear your doubts.

Q. How do I contact customer service?

      You can always contact us by email at [[email protected]]. Or reach us by phone during operating hours, The office number is [+603 - 8011 4055].